TERMS AND CONDITIONS

Omokos Diagnostics and Clinical Services Ltd

www.omokosdiagnostics.com.ng

Effective Date:  2026

Last Updated:  2026

Company:  Omokos Diagnostics and Clinical Services Ltd

Address:  Ekehuan Barracks, Benin City, Edo State, Nigeria

Website:  www.omokosdiagnostics.com.ng

Regulatory Status:  Incorporated under the Companies and Allied Matters Act (CAMA) of Nigeria, Corporate Affairs Commission (CAC)

Please read these Terms and Conditions carefully before using the website www.omokosdiagnostics.com.ng (the “Website”) or accessing any services offered by Omokos Diagnostics and Clinical Services Ltd (“Omokos”, “we”, “us”, or “our”).

By accessing or using this Website, booking an appointment, submitting a sample, accessing your results, or using any of our diagnostic and clinical services, you (“User”, “Patient”, “Client”, or “you”) agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use this Website or our services.

These Terms and Conditions constitute a legally binding agreement between you and Omokos Diagnostics and Clinical Services Ltd under the laws of the Federal Republic of Nigeria.

1. ABOUT OMOKOS DIAGNOSTICS AND CLINICAL SERVICES LTD

Omokos Diagnostics and Clinical Services Ltd is a fully registered Nigerian healthcare company providing medical laboratory testing, diagnostic imaging, clinical services, and health education. We operate from Ekehuan Barracks, Benin City, Edo State, and serve patients, corporate clients, and healthcare providers across the South-South region and beyond.

Our Website — www.omokosdiagnostics.com.ng — provides information about our services, enables appointment bookings, facilitates access to laboratory results, and serves as a platform for health education content.

2. USE OF THIS WEBSITE

By using this Website, you confirm that:

• You are at least 18 years of age, or that you are accessing the Website under the supervision and consent of a parent or legal guardian
• You are using the Website for lawful purposes only
• You will not attempt to gain unauthorised access to any part of the Website or its associated systems
• You will not use the Website in any way that could damage, disable, overburden, or impair it
• You will not transmit any unsolicited or unauthorised advertising, promotional materials, or spam
• You will provide accurate and truthful information when registering, booking appointments, or submitting any form on the Website
• You will keep your login credentials confidential and not share them with any third party

Omokos reserves the right to restrict, suspend, or terminate your access to the Website at any time and without notice if you violate these Terms and Conditions or engage in conduct that we determine, in our sole discretion, to be harmful to other users, third parties, or Omokos.

3. MEDICAL DISCLAIMER AND LIMITATION OF HEALTH ADVICE

IMPORTANT: The information provided on this Website — including blog posts, health education articles, test descriptions, and general health content — is intended for general educational purposes only. It does not constitute medical advice, diagnosis, or treatment recommendation.

Omokos Diagnostics and Clinical Services Ltd is a diagnostic services provider. We provide laboratory test results and diagnostic imaging reports. The interpretation of these results for the purpose of diagnosis and treatment is the responsibility of a qualified and registered medical doctor or appropriate healthcare professional.

You must not use information on this Website as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on this Website.

In the event of a medical emergency, call the relevant emergency services immediately. Do not rely on this Website for emergency medical assistance.

• Laboratory results provided by Omokos are for informational purposes and must be interpreted by a qualified clinician in the context of the patient’s full medical history
• Reference ranges provided alongside results are general guides and may vary based on age, sex, physiological state, and the method of analysis used
• A result within the reference range does not guarantee the absence of disease
• A result outside the reference range does not automatically indicate disease — clinical correlation is required

4. APPOINTMENT BOOKING AND SERVICE TERMS

4.1 Booking an Appointment

Appointments may be booked through the Website, by telephone, or by walking into our facility at Ekehuan Barracks, Benin City. When booking online, you agree to provide accurate personal information including your full name, contact number, date of birth, and the test or service required.

4.2 Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, please notify us as early as possible — ideally at least 24 hours before your scheduled appointment time. Failure to attend a booked appointment without prior notification may result in a cancellation fee for certain services.

4.3 Sample Collection Requirements

Certain tests require specific preparation from the patient — such as fasting before blood sugar or lipid profile tests. It is your responsibility to follow the preparation instructions provided at the time of booking or as advised by your doctor. Omokos shall not be liable for inaccurate results arising from failure to follow preparation instructions.

4.4 Home Sample Collection

Where home sample collection services are offered, you agree to provide accurate location information and ensure that an appropriate adult is present at the time of collection. Home collection fees will be communicated clearly at the time of booking.

4.5 Turnaround Time

We aim to deliver results within the timeframes communicated at the time of testing. Turnaround times may vary depending on the nature of the test and laboratory workload. Omokos shall not be liable for delays beyond our reasonable control.

5. PAYMENT TERMS

5.1 Fees

All fees for diagnostic services are communicated clearly before the commencement of any test or service. Payment is required before or at the time of service, unless a formal credit arrangement has been established with Omokos.

5.2 Payment Methods

We accept payment by cash, bank transfer, POS, and such other payment methods as may be made available from time to time. Online payment options available through the Website are secured through approved payment gateways.

5.3 HMO and Corporate Billing

Patients covered under Health Maintenance Organisation (HMO) schemes or corporate health packages must present valid identification and HMO cards at the time of service. Omokos will bill the relevant HMO or corporate body according to agreed rates. Patients are responsible for any co-payments or services not covered by their scheme.

5.4 Refund Policy

Fees paid for laboratory tests that have already been processed are non-refundable. Where a test cannot be completed due to circumstances attributable to Omokos, a full refund or replacement test will be offered at no additional cost. Refund requests must be submitted within 7 days of the service date.

5.5 Price Changes

Omokos reserves the right to revise service fees at any time. Updated prices will be published on the Website and communicated at the point of booking.

6. RESULTS ACCESS AND CONFIDENTIALITY

6.1 Access to Results

Laboratory results and diagnostic reports are confidential documents belonging to the patient. Results may be accessed through the Website using secure login credentials provided at the time of registration, or collected in person at our facility.

6.2 Third Party Access

Results will only be released to third parties — including family members, employers, or insurance companies — with the explicit written consent of the patient, or as required by applicable Nigerian law, court order, or public health authority directive.

6.3 Result Validity Period

Laboratory results are valid at the time they are produced and reflect the state of the patient’s health at the time of sample collection. Results do not remain valid indefinitely and should not be used to make clinical decisions beyond the period clinically appropriate for the test in question.

6.4 Storage of Results

Omokos retains patient records and laboratory results in accordance with applicable Nigerian healthcare regulations and good laboratory practice guidelines. Patients may request copies of their records in accordance with our Patient Records Policy.

7. PRIVACY POLICY AND DATA PROTECTION

Omokos Diagnostics and Clinical Services Ltd is committed to protecting your personal and health information. By using this Website and our services, you consent to the collection and use of your information as described in our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

We collect and process personal data including but not limited to:

• Full name, date of birth, contact details, and residential address
• Medical history and health information relevant to diagnostic services
• Laboratory results and diagnostic reports
• Payment information
• Website usage data including IP address and browser information

Your personal and health data will be:

• Used only for the purposes of providing diagnostic services, managing your account, and improving our services
• Stored securely and protected against unauthorised access
• Not sold, rented, or disclosed to any third party for commercial purposes
• Shared with relevant healthcare professionals involved in your care, with your consent
• Disclosed to regulatory or law enforcement authorities only where required by Nigerian law

You have the right to access, correct, or request deletion of your personal data held by Omokos, subject to applicable legal obligations. To exercise these rights, contact us at the address provided at the end of these Terms.

8. INTELLECTUAL PROPERTY

All content published on this Website — including but not limited to text, articles, blog posts, health education materials, images, logos, graphics, layout, and design — is the intellectual property of Omokos Diagnostics and Clinical Services Ltd or its licensed content providers, and is protected under applicable Nigerian and international intellectual property laws.

You may:

• View and print Website content for your own personal, non-commercial use
• Share links to our articles and blog posts on social media, with appropriate attribution to Omokos Diagnostics

You may not:

• Reproduce, copy, distribute, or republish any content from this Website without our prior written permission
• Modify, adapt, or create derivative works based on our content
• Use our logo, brand name, or trademarks without authorisation
• Claim authorship of any content produced by Omokos Diagnostics

The name Omokos, Omokos Diagnostics, and Omokos Diagnostics and Clinical Services Ltd, together with associated logos and marks, are the exclusive property of Omokos Diagnostics and Clinical Services Ltd. Unauthorised use of these marks is strictly prohibited.

9. LINKS TO THIRD PARTY WEBSITES

This Website may contain links to third-party websites for your convenience and reference. These links do not constitute an endorsement by Omokos of those websites or their content. Omokos has no control over the content, privacy practices, or terms of third-party websites and accepts no responsibility for them.

You access third-party websites entirely at your own risk. We encourage you to read the terms and privacy policies of any external website you visit through links on our Website.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable Nigerian law, Omokos Diagnostics and Clinical Services Ltd shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of this Website or our services
• Any loss of data, revenue, profits, or business opportunities arising from your use of or inability to use the Website
• Any errors, omissions, or inaccuracies in the health information published on this Website
• Any actions taken or not taken based on the general health education content on this Website
• Any delays in the delivery of laboratory results due to circumstances beyond our reasonable control, including but not limited to power outages, equipment failure, or force majeure events
• Any consequences arising from the misuse, misinterpretation, or self-diagnosis based on laboratory results without appropriate clinical guidance

Our total liability to you in respect of any losses arising from your use of our services shall not exceed the total amount paid by you to Omokos for the specific service giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable Nigerian law.

11. QUALITY ASSURANCE AND STANDARDS

Omokos Diagnostics and Clinical Services Ltd is committed to maintaining the highest standards of laboratory practice and diagnostic accuracy. We operate in accordance with applicable Nigerian healthcare regulations including the requirements of the Medical Laboratory Science Council of Nigeria (MLSCN).

While we take all reasonable steps to ensure the accuracy of our laboratory results, no laboratory test is infallible. Factors outside our control — including sample quality, patient preparation, and inherent test limitations — can affect results. All results should be interpreted by a qualified clinician in the context of the patient’s full clinical picture.

If you have concerns about the accuracy of a result, please contact us promptly. We will investigate all reasonable concerns and, where appropriate, offer a repeat test at no additional cost.

12. PATIENT RIGHTS AND RESPONSIBILITIES

Your Rights as a Patient

• The right to be treated with dignity, respect, and confidentiality at all times
• The right to receive clear information about the tests you are undergoing and their purpose
• The right to access your own laboratory results and records
• The right to decline any test or service
• The right to make a complaint and receive a timely response
• The right to have your personal and health information protected

Your Responsibilities as a Patient

• To provide accurate and complete personal and medical information
• To follow all preparation instructions for tests as advised
• To attend appointments punctually or provide adequate notice of cancellation
• To treat our staff with respect and courtesy
• To settle all applicable fees promptly
• To seek appropriate professional medical advice for the interpretation of your results

13. COMPLAINTS AND DISPUTE RESOLUTION

13.1 How to Make a Complaint

We are committed to resolving all complaints promptly and fairly. If you are dissatisfied with any aspect of our services, please contact us using the details provided at the end of these Terms. We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days.

13.2 Escalation

If your complaint is not resolved to your satisfaction through direct engagement with Omokos, you may escalate the matter to the relevant regulatory authority, including the Medical Laboratory Science Council of Nigeria (MLSCN) or the Consumer Protection Council of Nigeria (CPCN).

13.3 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Edo State, Nigeria.

13.4 Alternative Dispute Resolution

Before commencing any legal proceedings, both parties agree to attempt to resolve any dispute through good faith negotiation. If negotiation fails, the parties may agree to submit the dispute to mediation before a recognised Nigerian mediation body.

14. CHANGES TO THESE TERMS AND CONDITIONS

Omokos Diagnostics and Clinical Services Ltd reserves the right to update, amend, or revise these Terms and Conditions at any time. Changes will be effective immediately upon publication on this Website. The date of the most recent revision will be indicated at the top of this document.

Your continued use of this Website or our services after any changes are published constitutes your acceptance of the revised Terms and Conditions. We encourage you to review these Terms periodically to stay informed of any updates.

For significant changes to these Terms, we will make reasonable efforts to notify registered users through email or a prominent notice on the Website.

15. COOKIES AND WEBSITE TRACKING

Our Website uses cookies and similar tracking technologies to improve your browsing experience, analyse Website traffic, and personalise content. By using this Website, you consent to the use of cookies in accordance with our Cookie Policy.

Cookies we use include:

• Essential Cookies — necessary for the Website to function properly, including session management and secure login
• Analytics Cookies — help us understand how visitors interact with our Website so we can improve it
• Preference Cookies — remember your settings and preferences for future visits

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Website.

16. FORCE MAJEURE

Omokos Diagnostics and Clinical Services Ltd shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather events
• National emergencies, pandemics, or government-imposed restrictions
• Power failures or interruptions to utilities
• Civil unrest, strikes, or industrial action
• Failure of third-party service providers or suppliers
• Equipment breakdown or cyber incidents

In such circumstances, we will notify you as soon as reasonably practicable and will make all reasonable efforts to resume normal service at the earliest opportunity.

17. SEVERABILITY

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.

18. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy and any other policies or notices published on the Website, constitute the entire agreement between you and Omokos Diagnostics and Clinical Services Ltd with respect to your use of this Website and our services, and supersede all prior agreements, representations, and understandings.

CONTACT US

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or wish to exercise any of your rights, please contact us using the details below:

Omokos Diagnostics and Clinical Services Ltd

Address:  Ekehuan Barracks, Benin City, Edo State, Nigeria

Website:  www.omokosdiagnostics.com.ng

Email: admin@adminomokosdiagnostics.com.ng

Regulatory Body:  Medical Laboratory Science Council of Nigeria (MLSCN)

BY USING THIS WEBSITE OR OUR SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Omokos Diagnostics and Clinical Services Ltd

Your Health, Our Commitment

www.omokosdiagnostics.com.ng